Our faqs

Do you have any Questions about OneMoney?

How do I fund my OneMoney account?

  • Receive funds from another registered OneMoney user.
  • Visit any of your nearest NetOne shop with the money and cash in. Remember to bring your ID card.
  • Cash in from any of your nearest OneMoney agent.
  • Receive funds via ZIPIT from any bank or mobile money wallet. Remember, your OneMoney account number is your NetOne number with the 263 prefix.

What is my OneMoney account number?

Your OneMoney account number as is your NetOne number with the 263 prefix. For instance, if your NetOne number is 0712123123, your account number would be 263712123123.

How to contact OneMoney customer care?

Why is it necessary to provide my ID when I am about to cash-in or out of my account?

This measure is taken for security purposes (to safeguard you, the customer) and to deter unauthorized individuals from accessing your funds.

Is a photocopy of my passport or ID sufficient to register or perform cash transactions at a OneMoney Agent?

No. We need to see your original ID or valid passport.

Can I use my driver’s license to register for OneMoney?

Unfortunately, we require your original ID card or a valid passport.

Do I need to have a minimum amount in my account like some banks require?

There is no minimum balance requirement for your OneMoney account; you are free to fund your account with any amount you desire.

What happens if I lose my NetOne SIM card?

Contact the OneMoney helpline at 121 to promptly suspend your account. Subsequently, visit the closest NetOne shop for a SIM replacement (remember to bring your ID).

How do I go about a transaction reversal on OneMoney?

For initiating a transaction reversal on OneMoney, promptly reach out to the OneMoney customer care team at 121, through our social media platforms, or by visiting your nearest NetOne shop with your ID card. Reversals entail thorough verification of both the sender and recipient, and are only feasible if the funds have not been cashed out or withdrawn.

Can I buy airtime through OneMoney if I am out of the country?

Yes. As long as you’re using the OneMoney application.

How secure is the money stored in my OneMoney wallet?

Highly secure! Your funds are stored in your OneMoney account, not on your SIM card, and are inaccessible without your PIN. It's crucial not to share your PIN with anyone, even trusted individuals like family and friends.

How to buy ZESA using OneMoney?

How to pay Doves Funeral Services premiums via OneMoney?

Dial *111#, Click Make payment option, chooser Biller, choose Other and enter the biller code for Doves which is 22015. Note: The Biller Code is for both ZIG and USD.

How to pay Vineyard Funeral Services premiums via OneMoney?

Dial *111#, choose the Make payment option, chooser Biller, choose Other and enter the biller code for Vineyard Funeral Services which is 18028. Note: The Biller Code is for both ZIG and USD.

How to pay Nyaradzo Funeral Services premiums via OneMoney?

Dial *111#, choose the Make payment option, chooser Biller, choose Other and enter the biller code for Nyaradzo Funeral Services which is 11111. Note: The Biller Code is for both ZIG and USD.

How to pay for ZINWA using OneMoney?

Dial *554# , choose the ZINWA option, choose whether you want to pay for prepaid or postpaid then follow the simple instructions thereafter.

How to pay Tollgate using OneMoney?

  • 1. *Dial 554#
  • 2. Select Tollgate Payments (Option 5)
  • 3. Pre-load your account and register your vehicles
  • Advise the tolling officer of your method of payment.
  • Provide your mobile number.

How to pay Bulawayo City Council using OneMoney?

Dial *554#, choose Bulawayo City Council, choose Payment, Enter Account Number, Enter Amount then follow the onscreen prompts.

How to pay Harare City Council using OneMoney?

Dial *554#, choose Harare City Council, choose Payment, Enter Account Number, Enter Amount then follow the onscreen prompts.

What are the requirements to become OneMoney agent as an individual?

  • A clear picture of your National ID card
  • Proof of residence
  • A valid Tax Clearance certificate
  • Your operating license / hawkers license.

What are the requirements to become OneMoney merchant?

The requirements to become a OneMoney merchant are the same with those of being a OneMoney agent.

What are the requirements to become OneMoney or Merchant agent as a company?

  • Certificate of Incorporation, CR5 (business address)
  • CR6 (list of directors and secretaries) or Company Summary and Certificate of Incorporation (for re-registered companies and companies registered after April 2024)
  • Clear pictures of the directors,
  • Proof of residence for the company directors
  • A valid Tax Clearance certificate
  • Company operating license

I need to sell NetOne airtime at a discount using OneMoney. What should I do?

Simply get in touch with us via our social media handles, WhatsApp or visit any NetOne shop

    The requirements are:
  • ID card
  • Proof of residence
  • OneMoney number to be used

How do I get started once I’m registered to sell airtime at a discount?

Once you’re registered to sell NetOne airtime at a discount, you must fund your OneMoney account. To start selling NetOne airtime at a discount, dial *111#, choose the Sell airtime option and follow the instructions thereafter.

Where should I go to cashout funds that are in my OneMoney account?

    Visit any of the below listed outlets with your ID card or valid passport:
  • Any of your nearest NetOne shop.
  • OneMoney agents near you.
  • Any of your nearest Zimpost Outlet.
  • Selected Spar Outlets: Spar Village, Queensdale, Braeside, Arcadia, and Waterfalls

Selected OK outlets:

  • Bon Marché Chisipite (Harare)

  • Ok 1st Street (Harare)

  • OK Bindura

  • OK Chinhoyi

  • OK Chegutu

  • OK Zvishavane

  • OK Entumbane

  • OKMart Chivhu

  • OK Mabvuku

  • OK Mabvuku

  • OK Chipinge

  • OK Seke Makoni

  • OK Victoria Falls

  • OK Chiredzi

  • OK Five Avenue (Harare)

  • OK Houghton Park (Harare)

  • OK Gweru

  • OK Machipisa (Harare)

  • OK Marimba (Harare)

  • OK Marondera

  • OK Jason Moyo (Bulawayo)

  • OK Kadoma

  • OK Karoi

  • OK Kwekwe

  • OK Mabelreign (Harare)

  • OK Masvingo

  • OK Mbare

  • OK Mutare

  • OK Rusape

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